Effective Date: [29-Aug-2026]
At Royal Plus Furniture, we want you to be happy with your furniture purchase. Please read the following policy carefully before placing an order.
1. Returns
Furniture purchased through our website may be eligible for return subject to the conditions below.
* Items must be returned within 7 of collection.
* Furniture must be unused, undamaged, and in its original condition.
* Items must be returned with the original packaging, accessories, and proof of purchase where applicable.
* We reserve the right to refuse a return if the furniture has been damaged, modified, assembled incorrectly, or shows signs of use.
2. Click & Collect Returns
For Click & Collect orders, customers are responsible for bringing eligible returns back to the designated collection location unless we have agreed to an alternative arrangement.
Customers should inspect their furniture carefully at the time of collection and notify us immediately of any visible damage or missing parts.
3. Damaged or Faulty Items
If your furniture arrives damaged or is found to be faulty, please contact us as soon as possible with details of the issue and photographs where appropriate.
We may offer one of the following solutions, depending on the circumstances:
* Repair of the item
* Replacement of the damaged or faulty item
* Replacement of affected parts
* A refund where appropriate
4. Non-Returnable Items
Unless required by applicable law, the following items may not be eligible for return:
* Custom-made or personalised furniture
* Furniture made specifically to your measurements or specifications
* Items that have been assembled, modified, or altered after collection
* Clearance or final-sale items where clearly stated at the time of purchase
5. Refunds
Once an approved return has been received and inspected, we will confirm whether your refund has been approved.
Approved refunds will normally be made to the original payment method used for the purchase.
Please allow [X–X business days] for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.
6. Return Costs
Where the return is due to a change of mind, the customer may be responsible for any applicable return, collection, transportation, or handling costs.
Where an item is confirmed to be faulty, damaged, or incorrectly supplied, we will arrange an appropriate solution in accordance with applicable law.
7. Order Cancellation
If you wish to cancel your order before collection, please contact us as soon as possible.
Cancellation requests are subject to the stage of processing and whether the furniture has already been prepared, customised, or dispatched.
8. Exchanges
Exchanges may be offered at our discretion and subject to stock availability. Any difference in price between the original and replacement item will be payable or refunded as applicable.
9. How to Request a Return or Refund
To request a return or refund, please contact us with:
* Your order number
* Name used for the order
* Item(s) you wish to return
* Reason for the return
* Photographs, where the item is damaged or faulty
Email: info@royalplusqatar.com
Phone: +974 70724337
Collection Location: Shop No.47,48 . Souq al Haraj, Najma, Doha,Qatar
We will provide further instructions once your request has been reviewed.
10. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies you may have under applicable consumer protection laws.
We reserve the right to update this policy from time to time. The latest version will be published on our website.